Managed environment
CodeGuardHost provisions and manages hosting appropriate to the purchased plan. Launch infrastructure may be dedicated and manually provisioned. Customer-facing access is limited to the access methods CodeGuardHost explicitly provides.
Backups and maintenance
CodeGuardHost performs reasonable monitoring, updates and backups according to the active plan and operational procedures. Backups reduce risk but are not a substitute for customer retention of important source content and business records.
Security
Customers must protect credentials and promptly report suspected compromise. CodeGuardHost may apply urgent security changes or temporary restrictions when necessary to protect systems.
Availability
Internet services can experience outages caused by maintenance, upstream providers, attacks, software defects or events outside CodeGuardHost control. No specific uptime credit or service-level guarantee applies unless stated in a separate written agreement.
Cancellation and migration
Recurring hosting can be cancelled for future renewal. Subject to account standing, CodeGuardHost will provide reasonable portability assistance consistent with the purchased service and applicable third-party licenses.